How to print a side conversation?

8 Comments

  • Official comment
    Brett Bowser
    Zendesk Community Manager

    Hey everyone, thanks for taking the time to share your feedback with us! We have a relevant post here that I would recommend adding your comments to as that is actively being monitored by our PM for side conversations: Printing Side Conversations

    I will be closing this post for comments to keep the conversation going in our more active thread. Thanks!

  • Catherine Bostwick

    This feature would benefit our team as well. Side conversation content is equally as important and should be included in the printing detail.

    1
  • Adrian Bishop

    Couldn't agree me, we would highly benefit from printing this thread,

    0
  • Jamie Noell

    We need to be able to print a PDF of a Side Conversation email thread.

    0
  • José Mejia

    YES YES YES, we definitly need the ability to print side conversations too, when we print the whole ticket!

    0
  • Sunita Ramdien

    Hello,

    Is it in the meantime possible to print the side conversation of a ticket? 

    Thanks! 

    Sunita

    0
  • Antal Clavel

    Is there any outlook for this option? A side conversation for us is a case-relevant element to a ticket and needs to be printed or extracted from time to time.

    0
  • Jamie Noell
    Zendesk Luminary

    We have an audit requirement to print PDFs of some conversations especially with out partners.

    Because we cannot print a Side Conv email, our only choice is to +add ticket to create a separate ticket, but then we lose the benefit of connecting this conversation with the parent ticket.

    While we could use problem / incident (or an add-on app) to connect them, we just want to use side conversations - it's simple.  However, the lack of printing is an obstacle. 

    0

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