We recently completed a metrics audit for our instance and began 2020 by publishing a new series of dashboards for the agents and managers in our Zendesk instance.
To keep things simple, we created a series of what we called 'master queries', which we applied across multiple tabs in our dashboards, then filtering them to achieve the granularity required on each tab (like creating one 'master' CSAT query, and then filtering it for individual channels (support, chat, voice, etc) in dedicated tabs for these channels).
The behavior we expected was that this 'master' CSAT query would remain singular, so we could edit one query and the changes would then propagate to our tabs, then being limited according to the filters we established. However, on publication, the tool duplicated this 'master' query and created a new, copied query for each tab:
This unwanted copying turned our attempt to save time and streamline our Explore instance into a confusing mess. Instead of a few, easily editable 'master" queries, we have a messy list of indistinguishable copies.
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