• Nicole Saunders

  • February 25, 2020 16:30

  Zendesk Community Manager

  Thanks for the input, Jon. We'll be interested to see if this is a common need for users. If others use Kaltura and would like to see support for it, please up vote Jon's suggestion.

• Whitney Mitchell

  • March 05, 2020 14:21

  We definitely need this!!

• Josh Wein

  • March 05, 2020 16:37

  We need this too. All our our Help Center articles are video tutorials, which do not appear in the web widget!

• kevin saunders

  • March 09, 2020 15:23

  This is a great idea! It would be a massive boon to our workflow!! 

• Samuel Lee

  • March 16, 2020 14:17

  This feature would be great to have and would be a huge asset!

• Erin Howell

  • March 31, 2020 14:30

  +1 for this, I would love to see this added to our widget too! We could really use it since we also use Kaltura! Great idea!

   

• Connie Shin

  • April 09, 2020 14:34

  Yes, we really need support for Kaltura videos! It would be a game changer for our team and incredibly beneficial for our users since most of our tutorials are video based. Please let us know if this feature will be available soon!

• Maren Lacy

  • April 15, 2020 20:14

  This would change the game for us--practically all of our help center content is video tutorials, and not always accessible for clients. Would love to see this!

• Anna Huynh

  • April 21, 2020 17:42

  This would be awesome and a total game-changer. Please consider adding this!!

• Josh Wein

  • April 22, 2020 18:34

  9 people collectively have reported a need for this in under 2 months. Please let us know if a partnership with Kaltura is on the horizon.

• Allan Wong

  • May 20, 2020 19:56

  I would like to see this addition as well! I have many customers where their policies prevent access to Youtube, Vimeo, and many mainstream video links
  
  Providing video help is a main resource of ours! 

• David Johnston

  • June 02, 2020 17:57

  This would be very beneficial for supporting compliance heavy industries!

• Jon Schlueter

  • May 12, 2021 14:17

  @... where do we stand with this?  Can you kindly push for this to be added to your product roadmap?  Again, a lot of enterprise customers block YouTube and Vimeo, so we need another solution to host our videos for our Zendesk help center.

• Josh Wein

  • May 12, 2021 16:13

  The Web Widget is fantastic but would greatly benefit from this product update. Currently, Kaltura videos do not appear in the web widget at all - only a blank space, causing frustration and confusion for our customers. Having a notecard/alert that the article contains video media would be more helpful than the blank screen. Can this be implemented for the time being?

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