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The option to ban IP addresses in ZenDesk Support (not Chat)
Posted Feb 11, 2020
Hi, I came to a situation where an end-user is "stalking" one of my agents (there is a long story here, won't share details). He changes his email address all of the time so blacklisting his email is not a thing. I tracked his IP and it is always the same, so decided to ban it.
However, this seems to be an option only in ZenDesk Chat, not Support - why? Any workarounds? Any plans to have that in Support too?
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32 comments
Naina Mathur
Hey there
thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request specifically user suspensions for Messaging.
This feature request has been accepted and is on our roadmap in 2024. Per our Community Guidelines that we do not provide specific timelines around releases for our product and any discussion of planning is always subject to change. To stay on top of product releases please visit our What’s New page in the Help Center. We are going to leave this post open for comment to allow others to provide their feedback and use cases.
Thank you again for your feedback and for being a valuable customer with Zendesk.
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Nick Lamb
Naina Mathur Do you have any updates on when this may be available or what the feature will be named so that we can keep a look out on the “What's New” pages?
Do you still expect this will come in 2024?
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