Views limitation

We have been making some great progress that I would like to share with all of you. We are currently in a small and closed EAP where we are increasing the number of shared views to 30 and the number of personal views to 10. So far the feedback is great and we have some improvements still to make before we can GA it. This first step is a small increase but we are also going to work to get you all access to more views than that and more importantly have a way to organize your views that will make it easy to navigate through a large number of Views. We will be GAing the first phase in H2 this year. I look forward to working with many of you on that next phase to figure out the best way to create a better native experience in the views side panel.

Zendesk we need an update.

Nothing is happening. Tat's your update. 

Is there any update on this limitation ? 

Absolutely! So many of these posts have comments from Zendesk product managers that promise big updates coming soon, and we're working on this. But then they are all 2+ years old and we get no more updates. Would be amazing to receive an update and get a more definite timeline for this issue. 

Hi Salvador Vazquez, I can see this is a highly contentious and emotive subject, ignoring the comments does not help.

It would be greatly appreciated if someone from ZD could provide a progress update on development from your original post dated 21Oct2021? Thank you.

How long will this take to implement? Is there a development roadmap?

A proof of concept back in 2021, and no further update until now? This isn't the only  ̶B̶U̶G̶ Feature Request that Zendesk has approached this way. It's obviously a popular request with over 100 upvotes (an unusually high number) and leveraging a third-party addon is patently ridiculous for such a feature expressly limited by Zendesk's codebase.

Freshdesk is looking better and better.

I don't think you can trust on zendesk to deliver. Promised too often and requested too long already. Maybe give Lovelyviews a try. You can restrict it to yourself only and use it for $2 a month. It likely will be step into the right direction for your usecase.

I understand that but it I oversee 3 separate teams and need to be able to see tickets for each team for different statuses but am limited by due to the number I can create.

Rachael, if it is for different teams anyway then you could restrict the visibility of the views to the team members that need to see them.