Views limitation

Completed

137 Comments

  • Jordan Moore

    Yosef CohenCohen

    Thank you for the option. But we really do not want a top menu drop-down. We need a full screen views dashboard similar to LovelyViews, with left-hand navigation. We have over 100+ views now.

    0
  • Yosef Cohen

    I understand what you're saying Jordan Moore,

    This (free) version is only meant to solve Zendesk 12 views limitation. It enables you to quickly find your view by its name/assigned group/both and we hope it would be 100% sufficient for most companies who are struggling with navigating between the different views like ourselves.

    Hope this helps

    Yosef, ZenAppsFactory

    1
  • Jacob the Moderator
    Community Moderator
    Zendesk Luminary

    Hey Yosef Cohen - I just wanted to take a moment to applaud you! 
    You created an app that solves a major pain point that many Zendesk users struggle with. And doing it for the cost of nothing! You and the team deserve all the praise and recognition for your work.
    I haven't used the app yet, but look forward to trying it out.

    5
  • Duncan Allers

    Clock is ticking .. hopefully the dev work from Zendesk is on track with releasing either view nesting or removal of view limitation. 

    0
  • Harald Homolka

    It is really annoying that only 12 Views can be shown...

    Is there any update on the "planned" feature? It is planned now for 3 years. If you don't want to fix this, don't mark is as "planned".

    1
  • Salvador Vazquez
    Zendesk Product Manager

    Hello,

    Thank you all for the continued feedback on the community and beyond. I understand this is a frustrating limitation and we are continuing to work through this in phases. The first phase where the shared Views increases to 30 shared and 10 personal will be released by Q4 this year, this will not include nesting yet. The Beta has gotten us great feedback and we are working on that. We also have more coming in 2024 with accessing more views beyond those 40 and helping you all organize those views in a way that is more in line with your organizations and workflows. You will start seeing some of those change H1 2024. I understand this may not be in the time frame you all want but we are making progress but this is all planned and being worked on in addition to all the great Zendesk functionality. 

    0
  • Harald Homolka

    Thank you all for the continued feedback on the community and beyond. I understand this is a frustrating limitation and we are continuing to work through this in phases.

    Well, this thread has been open since January 2020, and as some have pointed out, there is another thread discussing the same topic dating back to 2017. To be honest, I'm uncertain whether the feedback from the community is truly appreciated and if you understand the level of frustration caused by this prolonged delay. Judging from the sentiments expressed in this thread, it seems like many people share this feeling of frustration and dissatisfaction.

     I understand this may not be in the time frame you all want but we are making progress but this is all planned and being worked on in addition to all the great Zendesk functionality. 

    You already mentioned on April 30, 2021, that Zendesk is actively working on this feature. It's true that at that time, you indicated that it wouldn't be available in the near future. However, it's been an astonishing 25 months since then, and we are left wondering whether Zendesk will truly deliver on its promise within the next six months. The uncertainty surrounding this timeline is disheartening, to say the least.

    In the meantime, developers in this thread have graciously offered a free extension to address the issue. It might be worth considering reaching out to them for assistance.

    Zendesk costs a significant amount of money, but these basic, important, and promised functionalities are just not working (or are being ignored). This goes beyond mere frustration...

    4
  • Sebastian

    Zendesk is putting all their time into developing new features that have to be paid extra on top. Even more with the new owners.

    3
  • Kerry Duggan

    When will this be rolled out?

    1
  • DMKT

    Would love to see more than 10 personal views available... Our users (and I imagine other Zendesk users too) that require this function usually manages a bit more than that. Maybe if we can have 40 views maximum displayed like Zendesk has currently planned, but instead of a fixed amount for each views we let the users decide how many shared views and how many personal views they want to display as long as they don't go beyond 40? That way we have more flexibility on deciding which views to utilize for different team needs.

    1
  • Christopher Delacruz

    Any updates on a release window?

    3
  • Yvonne Panarin

    We have been using the Lovely Views App for this purpose and are happy with how it works. However, so far we only had 7 agents need it, so the extra cost of less than 20$/month was okay. 

    Now we are rapidly growing and have a total of 48 agents who need to see more views than they currently can with the 12-limitation AND they should be organized like we can in the Lovely Vies App. Of course this will mean bigger extra cost to us monthly now again. 

    It blows my mind, that an external app on this exists, that functions just like many ZD customers would need it to - yet ZD itself needs this long to get this live. Especially after the most recent cost increases for ZD in general, it's unfortunate that these very basic and logical functions are still not natively possible in ZD. We really hope for an update on this soon, so that we can get rid of the external app.

    4
  • Jake Warren

    Salvador Vazquez - Per your comment from June 16th, is Zendesk still on pace to increase to 30 shared /10 personal views by Q4? Just wanted to check in since we're nearing the last month of Q3.

    4
  • Afton Rupert

    +1 to needing more than 12 views visible

    0
  • Greg Moore

    We would like to be able to also include more views. This limitation feels very arbitrary and easy to fix. Will the Product + Dev team at Zendesk please prioritize this improvement to be released in the next 30 days? 4+ years since it was first requested and 6 months since the last update that the feature is in Beta seems rather insane by modern SaaS development standards given the popularity of the ask.

    0
  • Haydn -Thinkific
    Zendesk Luminary

    Greg Moore - On Sept. 11 Zendesk announced that there will be an update to the Views Limitation coming on Sept. 29 2023. The limit will be increased to 30 shared views, and 10 personal views.
    https://support.zendesk.com/hc/en-us/articles/6059161161498-Announcing-improvements-to-the-views-experience-in-Support 

    1
  • Greg Moore

    Thank you, Haydn -Thinkific! That's fantastic news - looking forward to it.

    1

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