Make a ticket field link clickable
We have a need to give the costumes possibility to click at a link in the form - which opens a new website, where they for instance can read about the terms that they have to accept before they pass on their request/form. This is not possible today, but it is in our opinion a very important feature, that is missing here.
We should be able to add clickable links. Zendesk please listen to the feedback in descriptions
Hi @..., you could create a new checkbox custom field and add it to your form.
Any URL submitted in the description will be clickable by your customers:
You could place it at the beginning of the form, of course.
Hi Pedro Rodrigues
Thank you for you comment/help, but the challenge for us is, that the URL we want to show is very long, which does not present our ticket form very well at the homepage? :-( As far as I know, we cannot rename the URL when mentioned in a ticket field?
Maybe you can use bitly (https://bitly.com/) to shorten your url?
We are looking for something similar, and it is to have the links in a field in the widget.
same here :)
Agreed here. I'm sure Zendesk can understand how unsightly/unprofessional it would look to have a giant URL or even just a Bitly link in the field description live on a customer-facing form.
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