Feature Request: Integrate Facebook Groups with ZenDesk

18 Comments

  • Andres Vogler

    +1 for this integration. We also use a lot Facebook groups

    3
  • Anton M.

    noted

    0
  • Perla Rimmerman

    Our use case is very similar to OP. This is a much needed integration.

    1
  • Marcela Arango

    +1 for this integration. Facebook groups are very important for us 

    1
  • Julie Russell

    Yes!! Please integrate with Facebook Groups. Our company's vast majority of social engagements are also on Facebook groups

    0
  • Björn Hering

    +1 yes, please integrate Facebook Groups!

    1
  • Kai Seyda

    +1 yes pls, integration with fb user groups is much needed

    1
  • Jed

    +1 yes, any update on this integration?

    1
  • Ashley Longseth

    I would also like to see this integration. Thanks!

    3
  • Andy F.

    +1 Please give us Facebook Group integration! :-D

    1
  • Kate Watson

    Yes, You are right Britt. This is required the integration of Facebook groups with Zendesk. It helps to resolve the query related to Facebook.

    0
  • Steph Yuan

    +1 on this, most of our power users are in the FB Group

    0
  • Dave Dyson
    Just a reminder – don't forget to upvote the post at the top!
    1
  • Chris Drylie
    Zendesk Product Manager

    Hi Everyone, 

    This is a great suggestion, we are currently reviewing our social platform support and I would love to get in touch with some of you to go over this use-case and have a conversation about your social media needs.

    If you would be interested in starting a conversation, please feel free to reply here.

    3
  • Johannes Casados

    Chris Drylie, I am interested.

     

    0
  • Jean Arnall

    Chris Drylie, I have customers who are also interested in integrating with Facebook Groups. Please can you contact me in this regard?

    1
  • Sébastien

    Hi there!
    We are interesting also in an integration with Facebook groups.
    The goal would be to create tickets automatically from a Facebook group post, like it is the case with the Facebook pages and Facebook Messenger from pages.

    Best,
    Sébastien

    1
  • Sally Wright

    +100 to this request. We use a Facebook Group that is a very, very active community of current customers of our business. As the group gets more and more interactive, it is less and less scalable to leave ZD to answer posts, comments and msgs from the Group. We have our business page integrated with ZD, so we can manage half of our social media through the ZD integration, but the engagement of our Facebook Group far outscales the engagement we have on our official Facebook Business page. 

    1

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