Integration of iTunes AppStore into Zendesk

15 Comments

  • Nicole Saunders
    Zendesk Community Manager

    Thanks for the feedback, Uwe. We'll keep this post open so that other users can up vote or add their use cases, and if it's something enough people are interested in, it'll get escalated up to the product team. 

    4
  • 藤木良

    We are planning to introduce Zendesk next year, but at that time we would like to respond to customer reviews for GooglePlay and AppStore. At that time, we would like to support not only GooglePlay integration but Appstore as well, so please develop it.

    2
  • Justyna Żak

    Upvoting! Our App Store response time definitely suffers a lot because of having to check App Store manually. It's not healthy to have this "invisible" backlog and having to feel guilty for handling it when the visible tickets are waiting. At the same time it needs to be done too. It would also help us a lot to be able to use macros in these replies straight from Zendesk, now we have to copy the macros manually if we use any. Please do develop it :) 

    2
  • arjay cortez

    It defeats the purpose of having Zendesk where you are able to integrate Google Play store reviews but not App store. We have to manually address the App store reviews. It's taxing. 

    On a side note, it was surprising that we have to wait for this thread to garner more audience before a matter with utmost importance such as this gets escalated. 

    3
  • 若宮浩司

    My team develops apps for Android and iOS.

    We can manage questions and requests sent via emails and in-app forms, as well as reviews on the Google Play Store on Zendesk.
    But only App Store reviews can't work on Zendesk.

    I would be happy if integration was added.
    Thanks.

    3
  • Adam B

    +1 for this from us 

    We'd love to be able to have App Store reviews creating tickets

    2
  • Stuart Hall

    This integration solves this: https://www.zendesk.com/apps/support/637959/appbot/

    0
  • Andrej

    We would use it as well.

    1
  • Tony Williamson

    This is required here too - please do so... not interested in another monthly fee for a third-party product when the existing free Google Play Integration works well. Our ratings in Google Play turned around quite quickly - need this for iOS App store too.

     

    1
  • Karim

    We will use it too 

    1
  • Dante Orlandini

    Upvoting here as well! Apple app store connectivity would improve our workflows a massive amount.

    1
  • Udana Ranathunga

    This is a major limitation. Initial request has been done on 2019. After 4 years, still there is no default option integrate App store.  

    1
  • Chris Drylie
    Zendesk Product Manager

    Hi Everyone,

    I want to express my gratitude for your valuable feedback.

    I'm excited to inform you that we are actively working on enhancing our architecture to facilitate this integration more effectively. I'll be sure to keep you updated with a progress report as soon as it's available.

    Thank you for your patience and support.

    3
  • Brian White

    Should've never been taken away, was there in the past. This should be native to Zendesk! 

    1
  • Ben Singer

    Agreed - this would be very useful! 

    0

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