Integration of iTunes AppStore into Zendesk
As only the ratings and reviews from Google Play Store automatically create a ticket in Zendesk we have to check iTunes manually. It would help us a lot if the iTunes App Store would be integrated in the same way as Google Play Store is.
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Thanks for the feedback, Uwe. We'll keep this post open so that other users can up vote or add their use cases, and if it's something enough people are interested in, it'll get escalated up to the product team.
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We are planning to introduce Zendesk next year, but at that time we would like to respond to customer reviews for GooglePlay and AppStore. At that time, we would like to support not only GooglePlay integration but Appstore as well, so please develop it.
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Upvoting! Our App Store response time definitely suffers a lot because of having to check App Store manually. It's not healthy to have this "invisible" backlog and having to feel guilty for handling it when the visible tickets are waiting. At the same time it needs to be done too. It would also help us a lot to be able to use macros in these replies straight from Zendesk, now we have to copy the macros manually if we use any. Please do develop it :)
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It defeats the purpose of having Zendesk where you are able to integrate Google Play store reviews but not App store. We have to manually address the App store reviews. It's taxing.
On a side note, it was surprising that we have to wait for this thread to garner more audience before a matter with utmost importance such as this gets escalated.
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My team develops apps for Android and iOS.
We can manage questions and requests sent via emails and in-app forms, as well as reviews on the Google Play Store on Zendesk.
But only App Store reviews can't work on Zendesk.I would be happy if integration was added.
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+1 for this from us
We'd love to be able to have App Store reviews creating tickets
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This integration solves this: https://www.zendesk.com/apps/support/637959/appbot/
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