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Integration of iTunes AppStore into Zendesk



Posted Oct 28, 2019

As only the ratings and reviews from Google Play Store automatically create a ticket in Zendesk we have to check iTunes manually. It would help us a lot if the iTunes App Store would be integrated in the same way as Google Play Store is. 


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15 comments

Agreed - this would be very useful! 

0


Should've never been taken away, was there in the past. This should be native to Zendesk! 

1


Hi Everyone,

I want to express my gratitude for your valuable feedback.

I'm excited to inform you that we are actively working on enhancing our architecture to facilitate this integration more effectively. I'll be sure to keep you updated with a progress report as soon as it's available.

Thank you for your patience and support.

3


This is a major limitation. Initial request has been done on 2019. After 4 years, still there is no default option integrate App store.  

1


Upvoting here as well! Apple app store connectivity would improve our workflows a massive amount.

1


We will use it too 

1


This is required here too - please do so... not interested in another monthly fee for a third-party product when the existing free Google Play Integration works well. Our ratings in Google Play turned around quite quickly - need this for iOS App store too.

 

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We would use it as well.

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0


+1 for this from us 

We'd love to be able to have App Store reviews creating tickets

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