• Nicole Saunders

  • October 28, 2019 20:28

  Zendesk Community Manager

  Thanks for the feedback, Uwe. We'll keep this post open so that other users can up vote or add their use cases, and if it's something enough people are interested in, it'll get escalated up to the product team. 

• 藤木良

  • November 29, 2019 05:59

  We are planning to introduce Zendesk next year, but at that time we would like to respond to customer reviews for GooglePlay and AppStore. At that time, we would like to support not only GooglePlay integration but Appstore as well, so please develop it.

• Justyna Żak

  • June 18, 2020 13:00

  Upvoting! Our App Store response time definitely suffers a lot because of having to check App Store manually. It's not healthy to have this "invisible" backlog and having to feel guilty for handling it when the visible tickets are waiting. At the same time it needs to be done too. It would also help us a lot to be able to use macros in these replies straight from Zendesk, now we have to copy the macros manually if we use any. Please do develop it :) 

• arjay cortez

  • August 26, 2020 06:51

  It defeats the purpose of having Zendesk where you are able to integrate Google Play store reviews but not App store. We have to manually address the App store reviews. It's taxing. 

  On a side note, it was surprising that we have to wait for this thread to garner more audience before a matter with utmost importance such as this gets escalated. 

• 若宮浩司

  • April 17, 2021 08:07

  My team develops apps for Android and iOS.

  We can manage questions and requests sent via emails and in-app forms, as well as reviews on the Google Play Store on Zendesk.
  But only App Store reviews can't work on Zendesk.

  I would be happy if integration was added.
  Thanks.

• Socios Adam B

  • January 11, 2022 14:31

  +1 for this from us 

  We'd love to be able to have App Store reviews creating tickets

• Stuart Hall

  • February 03, 2022 07:57

  This integration solves this: https://www.zendesk.com/apps/support/637959/appbot/

• Andrej

  • July 27, 2022 13:16

  We would use it as well.

• Tony Williamson

  • October 17, 2022 20:09

  This is required here too - please do so... not interested in another monthly fee for a third-party product when the existing free Google Play Integration works well. Our ratings in Google Play turned around quite quickly - need this for iOS App store too.

   

• Karim

  • May 09, 2023 13:12

  We will use it too 

• Dante Orlandini

  • June 13, 2023 17:16

  Upvoting here as well! Apple app store connectivity would improve our workflows a massive amount.

• Udana Ranathunga

  • September 20, 2023 12:09

  This is a major limitation. Initial request has been done on 2019. After 4 years, still there is no default option integrate App store.  

• Chris Drylie

  • October 11, 2023 22:06

  Zendesk Product Manager

  Hi Everyone,

  I want to express my gratitude for your valuable feedback.

  I'm excited to inform you that we are actively working on enhancing our architecture to facilitate this integration more effectively. I'll be sure to keep you updated with a progress report as soon as it's available.

  Thank you for your patience and support.

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