Use Followers as VIEW parameter conditions



  • Rickard Läckgren


    We just started using followers and expected this to be a view as well. We have a huge need for this development. The original post is dated October 2019, as you refer users to make views this should be prioritized. Is there any update on this function?

  • Meg Gunther

    I'm at a loss why this has been marked so low on priority. I do not see any update in the last year when this was posted. Can we please get an update on this? 

  • Patrick J Mims

    I wouldn't think this would be too difficult. Every email that is CC'd is associated with a User. I wanna know what Users are CC'd, specifically myself. If this can't be done, perhaps allow tickets to be assigned to multiple Agents. The lack of this feature makes my job significantly harder. Some tix I am a passive Follower, others I am active and precious time ticks away while I either overlook the ticket or am unable to promptly locate it.

    This is a major limitation. IBM would appreciate progress on this.

  • Rob Lees

    Any updates on this Salvador Vazquez?

    Shocked this functionality isn't a default setting, especially for Light Agents where they don't need to see tickets they aren't following or CC'd on!

  • Thomas Joussot

    +1 feature request


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