Recent searches
No recent searches
Customer Effort Score in Zendesk
Not Planned
Posted Jul 19, 2019
I would like the Customer Effort Score survey in Zendesk, currently you need to install a paying app for this. But this metric is becoming increasingly important and gives more insights about your processes than a CSAT.
It would be ideal if you could choose which combination of metric you could query, for example NPS and CES or CES and CSAT or all 3, ...
84
32
32 comments
Lauren Davis
Hi There, I am a director of a Customer Support Team and would really like to have this ability without an application integrated as well. Is there any updates to this being implemented for Zendesk directly?
1
Phil Ritti
+1
1