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Support: Restrict Attachments by File Type
Posted May 31, 2019
Zendesk Support provides the ability to restrict customers from adding attachments, or to enable all attachments:
https://support.zendesk.com/hc/en-us/articles/204265396-Enabling-attachments-in-tickets
However, this is a global setting and there's no granular control. Many businesses would find their security posture greatly enhanced by the ability to filter allowed attachments by type. For example, some businesses might find image and PDF attachments useful, but would need to block certain other document types and ZIP files.
Please consider empowering admins to exercise greater control over what email attachments can be added by end users to a Zendesk Ticket by allowing them to set allowable attachments by type. This is already possible with the Chat service: https://support.zendesk.com/hc/en-us/articles/360022183834-Managing-file-sending-options
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62 comments
Chika Chima
Hello everyone,
Thank you for your patience as we navigate the early stages of developing this feature in Support. I want to reassure you that this feature is indeed in the roadmap and we are currently in the discovery phase for its initial first version.
At this moment, we cannot provide a specific timeline for its release. Offering an eta would involve a level of uncertainty that we prefer to avoid. However, I want to emphasize that we are actively working on enhancing our attachment handling capabilities and have several other projects lined up in 2025.
I understand that this lack of detail can be frustrating, and please know that we recognize the importance of addressing these issues.
Thank you for your understanding!
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BeaB
Hello,
is there any update on this critical security feature? Could you please provide at least updated suggestions on workarounds to perform this, if it won't be delivered as new native ZD feature?
Thanks
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