Multi-select in user profiles & organizations
PlannedI'd like to have the ability to create custom multi-select fields for users and organizations (also, reporting capabilities on these fields, too!)
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Official comment
Hi group! Thank you so much for this feedback and plus ones. I am excited to share that this capability is absolutely on our radar, and toward the top of our priority list for custom fields. No exact delivery date that I can share today, but please keep your eye out in 2022.
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100% agree. I'd love multi-select User and Organization fields. This would be great for Salesforce sync for tokenized fields.
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I need multi-select field at the Org level to identify the products our customers use.
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We really need a multi-select on the Organization level. I am happy to hear it is in progress. If there is an EA list, I'd like to be on it. Having this feature before EOY would be excellent.
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I would love to have a multi-select option for Organization fields.
Use Case:
Some of the organizations we have are agency's that work for/with our customers. Because an agency can work with multiple customers and vice versa, for agency type orgs, we would like the ability to select multiple customers they work with for reporting and tracking purposes. -
+lots of votes. Use case: Vendor management. Contractor end users can perform different services and companies work within multiple markets. Currently, market data is stored at the end user level but having the ability to store market locations at the organization level provides a high level snapshot of where each client operates.
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Agreed! Using the multi-select will help reduce the number of check box fields we need to capture the information we need on a user or org level
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Any news on this? This would be an awesome addition for both the user and organization level.
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Hi,
Any update on the availability of this feature? Will it be available by EOY?
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Hi Robert, Cedric, Paul, KOLOGIK, Tawnya - I do realize that a lot of our customers are frustrated about not having Multi-select fields in Users and Organizations.
The team was building the new custom objects experience this year and hence we couldn't build the multi-select field for users and organizations. I believe that some of your use cases can be solved with a combination of custom objects and lookup fields.
Having said that I will work on using your feedback to push for this feature to be built with Users, Organization and Custom object fields in 2024. -
Hi Ashwin Raju
+1 this feature is a must have.
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Thanks, Dan! Organizations had slipped my mind, just added 👍
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Agree. Use Case: Organizations/users that have multiple attributes.
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Muito mais do que útil seleção selecionada em organizações. Caso de uso: há integrações que nossos clientes usam, e caso houvesse ou campo poderíamos selecionar todas as integrações ativas em sua base.
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In our case the Organization is much more important than the Requester and having the ability for multi-select at the organization level enables us to add comments and other automation via Triggers when tickets are generated. This will eliminate repetitive Ticket Field population as the info we want to drive while different for each organization it would be the same on each ticket for that specific Organization. Some of our sequesters are customers and vendors of our customers so we can't rely on the End User's account for consistency.
As it is now every ticket we create we have to look up this data and manually input.
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Is there perhaps any update on this? We have multi-select lists in Salesforce which would make it a lot easier to sync to organzations in Zendesk if Zendesk also has Mulit-select lists. I know mulit-select is on ticket level, but would be great to have this option on organization level also.
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Echoing the thoughts of those who have already commented. I want to sync with our upstream CRM, but can't as there is no support for multi-select at the org level. I can't understand the rationale behind supporting them in the ticket but not in the org.
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We have a need for this as well. Any updates from Zendesk?
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+1 for multiselect in organisations and users. We have multiple apps and it would be useful to be able to identify which orgs use which of our apps.
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+1 yes please! This is key to how we would like to use Zendesk.
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+1 100% this is definitely needed.
Any updates from Zendesk Product Management on whether this feature could be road-mapped for the future?
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+1 to Multi-Select fields on Orgs!!
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+1 for the same, Multi select for orgs
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+1 for multi select on User level. Organization level would be nice as well.
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Any update on the delivery of this capability? Spring 2022? Summer? Fall?
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+1 for this! Echoing others' sentiments and use cases.
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Hey folks.. Sorry for the wait.. Unfortunately, I bring bad news. We had to deprioritize this feature over building a new and better version of Custom objects that's rolling out early next year. We will however continue to pursue this feature next year and try to bring it back into the product roadmap. I will keep you posted.
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This update is very discouraging as this feature has been requested by your clients since 2019!! There has been plenty of time to implement this. I don't understand why it is so hard, there is already a multi select option on the forms. Isn't if similar to a copy paste of that?
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Really frustrating this hasn't been updated yet. We have to do some pretty big workarounds (i.e. create multiple organizations because a user has multiple products) to ensure our triggers, automations and ticket flows are accurate. This is a fairly basis feature that has a big impact!
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Any update on this?
It would solve "multiple" options related to management of organizations.
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