Facebook Channel: Thumbs up icon from PM shows up as "See shared link"


  • Vishnupriya Varadarajan

    Hey Simon Blouner,

    Currently we import any sticker in Facebook PMs as links. If the thumbs-up was a sticker instead of an emoji , it would show up as a link.


    Hope this helps :)

  • Simon Boe

    Hey @Vishnupriya

    it clarifies what and why it's acting this.

    But I don't see why it would not just be sent as an image in the ticket - like when setting an image in a regular email, which shows up in the comment in zendesk.

  • Nicole Saunders
    Zendesk Community Manager

    Thanks, Simon. The team that manages our Facebook integration is looking into this.

  • Schuyler Weinberg

    Has there been any updates here? Now it looks like it just says "Facebook User Name" sent a message instead of a link or the image at all. It makes the team feel like there's a missed message not going through. 

  • Steeve Goubet

    Hey @...

    Facing the same problem, when an user is sending the "blue thumb" on Facebook Messenger we received it as: "User Name" sent a message. Do we have any solution ?

  • Luke Bradshaw

    Hi there,

    My agents also face this issue, which is rather annoying as it just requires more environment hopping, to confirm a message has not been missed, as suggested by other customers here

    In ZD:

    In FB messenger:

  • Ryan Gabriel

    Also checking in to see if there's any movement on solving for this - we're having issues with the same lack of functionality.


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