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Add ability to have hyperlinks in the ticket form



Posted Mar 11, 2019

We have multiple ticket forms for our customers to log tickets. In each of these forms we would like to be able to have a link connecting them to knowledgebase articles that explain the form the are selecting and what information needs to be provided. 

 

Currently you can't add a link to the individual ticket forms without doing a lot of manual coding to each of the pages. It would be very beneficial to be able to add links to our Helpcenter KB articles so we can provide more information to our customers without over crowding the ticket forms with excess information.


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36 comments

How about the following?

/* custom code - Anita rajkumar */
/*Customer Account Number-Servicing*/
document.querySelector("#request_custom_fields_360048624891_hint").innerHTML = '<a href="https://medlineqa1634822488.zendesk.com/hc/en-us/articles/6152757011348-pMDR-Keywords"  target="_blank"><span style="color: red; text-decoration: underline; font-size: 14px"><b>Attention: If issue reported is an Possible MDR - ‘STOP and file a SAP Notification or call Customer Service 800-633-5463’</b></span></a>';

 

Single quotes should only be applied outside of the <a> tag.

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++1 on this being a new feature. We would like to link Help Center articles in forms without showing the URL .

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I am trying to connect a Google form to our zendesk end user request. Basically, based on the choice of what the issue is, it will prompt them to fill out this form that would be sent to specific people for evaluation. 

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Hi all,

In the webform, I would like to add hyperlink. The red circled area should be hyperlinked.

 

 

Which custom code should I use? Any help would be much appreciated. 

Thanks.

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image avatar

Gabriel Manlapig

Zendesk Customer Care

Hi Ecem,
 
The web widget contact form label element can't serve a hyperlink; it would present only the text itself if entered as the value in this string. The widget as a whole doesn't support clickable links, unfortunately. The best they could do is put the whole URL somewhere for your users to copy and paste.

I hope that answers your question. Thank you!
 

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image avatar

Gaurav Parbat

Zendesk Product Manager

Hey all, thank you for taking the time to provide us with this feedback. 

I wanted to let you know that at this time we are not able to commit to building this feature. We are looking at a larger effort for new set of ticket fields and will work on this effort in 2025. We understand this may be frustrating but wanted to ensure we closed this loop to remain transparent.

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