Add option to copy email address to user's email address dropdown

6 Comments

  • Nicole Saunders
    Zendesk Community Manager

    Thanks for the feedback, Walden. Can you give us an example from your workflow of when and how you would use this?

    0
  • Walden Leverich

    Really whenever we need to copy the email address for a user. I just did it to schedule a Zoom meeting with someone. Yes, I know there's Zoom integration in ZD, but that's just an example.

    This is a simple to implement addition of "Copy Email" to the dropdown that would eliminate several otherwise cumbersome steps. 

    2
  • Jose R.

    Same here! We use a database system that we need to copy the email address from Zendesk User to then paste in our our database system to locate their account.

    0
  • Dan Cooper
    Community Moderator

    I would love to see this.  I regularly edit/copy email addresses in order to get an email address off of a user profile.

    It looks like there are two places (customer context & user data app) where this is available, but I'd love to see it in more places like the requester address.

    0
  • Stephen

    This would be incredibly helpful - I very often attempt and fail(!) to copy the ticket requester's email address to the clipboard in order to paste into other systems (e.g. check subscription status, check user account profile, paste into customer ops tools etc.). Right now, it's very fiddly indeed.

    0
  • Jeremy Watkin

    Agree. The ability to copy the email address would be wonderful. The email address for a user is too buried currently in the ticket flow.

    0

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