I work in support for NewBlueFX and pretty much live in Zendesk. I've been really loving all the recent new features/optimization.
My only big suggestion is being able to drag and drop ticket tabs to reorder them as needed. This can be really frustrating sometimes when I have 10+ tabs open and just want to move up one ticket because I need to go through and close all/most of my tabs and then reopen them in the order I want. I run into this a few times a day on average.
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