New Feature Request:Link to multiple JIRA instances

In our organization, we have more than two JIRA instances, and need to be linked to our Zendesk account. Please add this new feature.

Is it on roadmap?

hi, any updates/progress on this feature? as Dan Ross said above, we have multiple Zendesk and multiple Jira instances and are looking to consolidate on both ends, but this feature would be very useful as we do so. Any plans to release it?

Hi 1264158217729 happy to speak with you.

We do have 2 instances on Zendesk and one of them is already integrated on our jira account, however, we'd like to connect the new instance with the same jira account we have.

Hi 1264158217729 happy to speak with you if still looking into this.

We have multiple products each with their own JIRA instance as they are managed by different development teams. We need to be able to send the tickets to the corresponding product team so need to connect to multiple JIRA accounts.

We are in the process of creating multiple "Brands" in Zendesk so we can easily manage all tickets within our one Zendesk instance, but need to link to each individual JIRA instances in order to inform the appropriate DEV team.

Thanks.

Hi 1263797836089

I'm working as a pre-sales engineer with Exalate.

Exalate was designed for use-cases like this, it's the bread-and-butter of it.

One of Exalate's features, apart from syncing tickets bi-directionally, is linking multiple Zendesks with Jira and visa versa. 

The tickets/bugs/requests will out-of-the-box be fully bi-directionally syncronized, which means, if a field gets updated on either side, it will automatically update on the other side, you can change this to make it uni-directional if you so please.

Exalate is easy and straightforward to set-up and you can control exactly which data you want to send and/or receive. 

If you would like to see a customized demo of the product, please book a slot.

Cheers

My company as well has two Jira instances that need to be linked to our singular Zendesk instance. 
Each instance of Jira needs the ability to be integrated with Zendesk. 
We have no issue creating service accounts as admins in Zendesk to facilitate multiple integrations, but this 1:1 limitation prevents us from connecting our second Jira instance to our Zendesk environment. 

We are a SaaS company and one Jira instance is Engineering/Product tickets where bugs and feature requests are logged/worked. These are generated from internal employees and Zendesk support tickets reporting bugs or asking for new features. 

The second instance is IT, Ops, Customer Success, so anything done to the customer's environment is logged here and needs to be attached to support tickets within Zendesk as well. 

Thank you. 

Adding our comment, we asked about this two years ago. 

We are a software provider for multiple banks and each one has it's own Zendesk domain. Each bank is managed as a separate "project" in JIRA.

The way it is currently, we are only allowed to track how many zendesk tickets are related to each JIRA ticket for one project.

It would be invaluable to us to be able to replicate this functionality across all projects.

Just adding a comment that I am also looking for a way to connect two Jira instances to our Zendesk account and would love to see this feature added! 

Hi people,

(I'm with the vendor, but I think that following links promoting Exalate can be helpful for this group)

FYI, Exalate (a zendesk approved app) allows for multiple connections such as multiple zendesk to a single JIra, or multiple Jira's to a single zendesk, or even a zendesk to a servicenow, a salesforce, a github 

The link to the app is here
https://www.zendesk.com/apps/support/192636/exalate/ 

If you would like to see how to setup a connection - check following video
https://www.loom.com/share/d48ab84cb149420aad81df87f9f20aca 

Let me know,

Francis

We are also impatiently waiting for the support of multiple JIRA integrations