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Random Satisfaction Surveys - Set Sampling Rate

Not Planned
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Patrick Higgins

Posted Mar 24, 2012

In our business we have a lot of end users who create many tickets and they get tired of getting the survey emails every time their ticket is closed.  We had one client ask us to turn it off all together.

We still would like their feedback and though a "Random" check box, or "Send Satisfaction Surveys every _____ tickets" would be a nice feature to have

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Date
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    Tetiana Gron

    Zendesk Product Manager

    Hi everyone, thank you for taking the time to provide us with feedback. I apologize for the delay on our end in providing you with a response to your feature request.

    I wanted to let you know that at this time we are not able to commit to building this feature in 2024. However, we are currently running a CSAT Early Access Program (EAP) dedicated to the redesign of the CSAT experience. I encourage you to sign up and provide feedback in the forum. See What is the Customizable CSAT EAP.

    I am going to close this post for comment and mark it as “not planned”.

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