Change sender address when creating a NEW ticket on behalf of the requester


  • Will Ryan

    Unfortunately, Zendesk appears to have lost any focus on responding to customer needs. This feature is rather simple, lots of people want it, but still, requests are simply ignored.

    I have two existing clients on Zendesk, and if it weren't a complete nightmare, I'd migrate them to one of Zedesk's more agile competitors. For new clients, I do not use Zendesk.

  • Alan Canode

    +1 to being able to configure this based on the agent's group.

  • John James

    Furthermore one!

    When incorporating with Web Widget it is a lot of significant that the ticket answers pass by the right email. Presently we have activities in various topographical zones with a particular email for each geo. In spite of the fact that we can course it effectively to the right gathering by the url the answers to these tickets go through the overall email address. As said before it is possible that we: 1) have a default email address for every gathering or 2) we add a condition to the trigger which is: assuming gathering X, answer from email Y.

    It is a lot of significant!

  • Joel Fleischman

    Hi Support. 

    This is a MOST have for us. 


    It's surprising that this was not implemented yet..... 


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