Customize Status Field Values

Planned

127 Comments

  • Jake Partee

    Is there any update from Zendesk Engineering Team? 

    0
  • Katrina Schwertfager

    If I manually assign a new ticket to one of my agents, I would like the status to stay as new and not change to open. Will this be addressed with the custom status fields? 

    0
  • Amie Brennan

    @... Are you able to please see if there's any update on when custom status' will be released?

    5
  • Nick

    Count me in; we have certain tasks that are laying at development and want to make a clear statement to the user showing the ticket. Currently this is one of the most missing features that others like Jira and Frehdesk offer (I know.. it's always a trade off but just saying).

    Thank you

    Nick

    1
  • Mark Anderson

    Any news on this feature?

    0
  • Zachary Tarantino

    Just adding a +1 here and hope that we get another update soon on this.

    0
  • Tom Whipps

    Adding my +1 here. We've been waiting on this to be a feature for the better part of a decade...

    0

Please sign in to leave a comment.

Powered by Zendesk