Is a widget available for agent?
I would like to know if we could use the zendesk agent features in our helpdesk app as we would like to create a custom app for the helpdesk agent. That is, can we receive calls, make calls, reply for chat, view tickets, etc from our application.
Is some kind of widget or sdk available for the agents to use for this case?
It looks like you would like to create your own version of the Zendesk Support dashboard where you will receive and make calls, chat with the customer, or view tickets.
If this is the case, I'm afraid this is not possible as all of these are only handled within the Zendesk Support dashboard. If you would like to extract data from your Zendesk and make it visible to your 3rd party app, you can leverage our APIs. You can learn more here.
I hope this helps.
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