3 Comments

  • Dave Dyson
    Zendesk Community Manager

    Hi Jon,

    You'd want to set the "People" permission in your custom agent role to "Read only" – that way, your agents with that role will not be able to add or edit user profiles: Creating custom agent roles

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  • Sara Ledger

    Dave Dyson - It sounds like Jonathan is asking for something different which is the same request I'm looking for. We don't want to limit the entire People permission to Read Only. We need to be able to limit specific User Fields to Read Only.

    Use Case: We are syncing data from another system into specific user fields. These user fields should never be changed by an agent since that could affect the sync and affect level of service if the customer is provided wrong information. We need to be able to create read only fields that agents cannot touch while still being able to edit other fields on the user profile they need to do their job.

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  • Dave E

    We would like similar ability to set which Role can edit a custom user field.

    This would allow us to only have one team allowed to edit a certain field.
    Or in Sara's above use case you could simply select a Role with no users in it, making that one field read only to all users

     

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