Product Tiers and Subset of Users

Answered

3 Comments

  • Dave Dyson
    Zendesk Community Manager

    Hi Bryan! I think using "filter by tag" and adding a tag to your Essential users would be a better way to go. The limit of 50 users is just when you're listing them specifically in the User Segment itself. If you filter by tags instead, it doesn't matter how many users have that tag.

    Hope that helps!

    1
  • Bryan Collins

    Thanks, Dave Dyson! Are tags configurable in Guide, or how would that work? What would I need to get that set up? Thanks again!

    0
  • Dave Dyson
    Zendesk Community Manager

    Hey Bryan, first you'd add the tags to your users. See Adding tags to users and organizations. Once you have the user tags in place, then create the user segment and have it filter by tags: Creating user segments for Guide user permissions

    Hope that helps!

    0

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