Hiding a ticket form on the 'submit a request' page

Hi Ifra Saqlain

I was never able to find the anchor tags, still stuck on the piece of hiding the forms from the homepage. Have you any other ideas of how I could achieve this?

Kindest,

Paul

Just go to the homepage of your forms and right click > inspect > select on any form > you will get the anchor tag.

Tell your all form name which you want to hide, I'll share the code then you need to add as it is.

Finally I'm thinking that send your HC credential on my personal mail id and tell exact query then I'll do that by myself at night after that you can change the password.

Hi Paul H

Please, Add the below code at the bottom of your script.js file

  
  var formToRemove = ['5550538483484'];
  function removeForm() {
    $('.nesty-panel').on('DOMNodeInserted', function(e){
        for(var i in formToRemove) {
        for (var c in HelpCenter.user.organizations) {
            if(HelpCenter.user.organizations[c].name === "student"){
              $('li#' + formToRemove[i]).hide();
            } 
        }
        }
       });
  };
  removeForm();

Let me know if it solves your issue

Thank You 

Pulkit

Team Diziana

Hi Ifra Saqlain,

Thanks for all your help, as I'm using SSO I'm not able to get you access to our Zendesk portal, but thank you for the offer. 

I don't see any from ID anchor tag in my console on homepage. If im looking in the wrong place maybe you could let me know. 

Hi Pulkit Pandey

Thanks for the code, it works on the nesty panel thanks you but not on the forms i have located on my requests page. 

The forms are just url in anchors that bring the user to the form nesty panel. 

Paul Hughes

Copy the code and paste it and see homepage:

$(window).on('load', function() {
 var i = 0;
 var checkExist = setInterval(function() {
 i++;
 if ($("a.nesty-input").length){
 clearInterval(checkExist);
 $("a.nesty-input").each(function() {
 $(this).bind( "click", function() {
 for (var c in HelpCenter.user.organizations) {
 if (HelpCenter.user.organizations[c].name === "Students"){
 $("#7446275690524").remove();
 } 
 
 //reserve space for additional organizations 
 }
 
 });
 });
 }
 if (i > 10){
 clearInterval(checkExist);
 }

 }, 100);

// Hide form from Homepage   
  
if (window.location.href.indexOf("?ticket_form_id") > -1) {
 for (var c in HelpCenter.user.organizations) {
if (HelpCenter.user.organizations[c].name === "Students"){
      console.log("yes!");
    } else {
    var _x = $(".list-group > a[href*='7446275690524']").remove();
    }
}
}
});

You have anchor tag in code in your inspect element tab:

<a class="list-group-item list-group-item-action p-4" href="/hc/en-ie/requests/new?ticket_form_id=7446275690524">

            <div class="media align-items-center">

              <div class="media-body font-semibold">

               Digital Learning

              </div>

              <svg class="svg-icon fill-current text-primary ml-2" viewBox="0 0 190 323" xmlns="http://www.w3.org/2000/svg">

                <path d="M190,162 C190,168 187,174 183,178 L38,317 C34,321 28,323 23,323 C17,323 11,321 7,317 C-2,308 -2,294 7,285 L135,162 L7,39 C-2,31 -2,16 7,7 C15,-2 29,-2 38,7 L183,146 C187,150 190,156 190,162 Z"></path>

              </svg>

            </div>

          </a>

See the anchot tag and it has form ID:  7446275690524

<a class="list-group-item list-group-item-action p-4" href="/hc/en-ie/requests/new?ticket_form_id=7446275690524">

This form ID 7446275690524 is your Digital Learning form. So your Digital Learning form will hide on homepage if this form organisation is Students else it won't hide.

You can copy this id and add it to your script code and then test.

Another way is,

tell the form's name with it's organizations which you wanna hide on homepage, so I'll share the right code as per your requirements.

Hi Paul H

Please, replace the previous code which I shared with the current one 

  function removeForm() {
       for (var c in HelpCenter.user.organizations) {
         if(HelpCenter.user.organizations[c].name === "Students") {
           $(".list-group a[href*='7446275690524']").hide();
         }
       else if(HelpCenter.user.role === 'anonymous') {
         $(".list-group a[href*='7446275690524']").hide();
       }
         
         else {
            $(".list-group a[href*='7446275690524']").show();
         }
     }
  };
  removeForm();

Let me know if it solves your issue

Thank you 

Pulkit

Team Diziana

Hi Ifra Saqlain and Pulkit Pandey

I have used both your code and it appears I'm getting closer to getting this working, so thank you both. 

I had to create two sections of code, one above the other, all seems to be working, its hiding the forms from students and anonymous users on both the homepage and nesty. 

The only issue I'm facing now is the form is showing on the homepage for staff users which is correct as I have not hidden it from staff users, but its hiding the form in the nesty panel for staff users, which is not correct. 

This has something to do with Part 2 of the code, any ideas what this might be?

Part 1 - Hiding the Form on the homepage from Anonymous users/ Works perfect.

// Hide the forms from Anonymous Users    
    
$(document).ready(function () {

if (HelpCenter.user.role=="anonymous") {
// Hide the graduation form from Homepage    
    
if (window.location.href.indexOf("?ticket_form_id") > -1) {
      console.log("yes!");
    } else {
      var _x = $(".list-group > a[href*='7446275690524']").remove();
    }
}

//Code for some specific ticket forms -- Start

var tagsToRemove = ['7446275690524'];  //special form ID

function removeTagsWeDontWant() {
$('.nesty-panel').on('DOMNodeInserted', function(e){
for(var i in tagsToRemove) {
$('li#' + tagsToRemove[i]).remove();
}
});
};

if (HelpCenter.user.role=="anonymous") {
removeTagsWeDontWant();
}
// End

});  

Part 2 - Hiding the Form from users with the oganisation name = Students

// Hide the forms from users with Orgnaisation name "Students"        
    
function removeForm() {
       for (var c in HelpCenter.user.organizations) {
         if(HelpCenter.user.organizations[c].name == "Students") {
           $(".list-group a[href*='7446275690524']").hide();
         }
      
         else {
            $(".list-group a[href*='7446275690524']").show();
         }
     }
  };
  removeForm();    
    
    
 // Hide the graduation form from Nesty Panel    
   
     for (var c in HelpCenter.user.organizations) {
 if(HelpCenter.user.organizations[c].name == "Students") {
 } 
    
var tagsToRemove = ['7446275690524'];  //special form ID

function removeTagsWeDontWant() {
$('.nesty-panel').on('DOMNodeInserted', function(e){

for(var i in tagsToRemove) {
$('li#' + tagsToRemove[i]).remove();
}
});
};
removeTagsWeDontWant(); 
  
}   

Together

// Hide the forms from Anonymous Users    
    
$(document).ready(function () {

if (HelpCenter.user.role=="anonymous") {
// Hide the graduation form from Homepage    
    
if (window.location.href.indexOf("?ticket_form_id") > -1) {
      console.log("yes!");
    } else {
      var _x = $(".list-group > a[href*='7446275690524']").remove();
    }
}

//Code for some specific ticket forms -- Start

var tagsToRemove = ['7446275690524'];  //special form ID

function removeTagsWeDontWant() {
$('.nesty-panel').on('DOMNodeInserted', function(e){
for(var i in tagsToRemove) {
$('li#' + tagsToRemove[i]).remove();
}
});
};

if (HelpCenter.user.role=="anonymous") {
removeTagsWeDontWant();
}
// End

});     
    
// Hide the forms from users with Orgnaisation name "Students"        
    
function removeForm() {
       for (var c in HelpCenter.user.organizations) {
         if(HelpCenter.user.organizations[c].name == "Students") {
           $(".list-group a[href*='7446275690524']").hide();
         }
      
         else {
            $(".list-group a[href*='7446275690524']").show();
         }
     }
  };
  removeForm();    
    
 // Hide the graduation form from Nesty Panel    
   
     for (var c in HelpCenter.user.organizations) {
 if(HelpCenter.user.organizations[c].name == "Students") {
 } 
    
var tagsToRemove = ['7446275690524'];  //special form ID

function removeTagsWeDontWant() {
$('.nesty-panel').on('DOMNodeInserted', function(e){

for(var i in tagsToRemove) {
$('li#' + tagsToRemove[i]).remove();
}
});
};
removeTagsWeDontWant(); 

}   

Paul once try this, remove all code which have shared above and add the below code:

// Hide the forms from Anonymous Users    
    
$(document).ready(function () {
   for (var c in HelpCenter.user.organizations) {
         if(HelpCenter.user.organizations[c].name == "Students") {
if (HelpCenter.user.role=="anonymous") {
// Hide the graduation form from Homepage    
    
if (window.location.href.indexOf("?ticket_form_id") > -1) {
      console.log("yes!");
    } else {
      var _x = $(".list-group > a[href*='7446275690524']").remove();
    }
}

//Code for some specific ticket forms -- Start

var tagsToRemove = ['7446275690524'];  //special form ID

function removeTagsWeDontWant() {
$('.nesty-panel').on('DOMNodeInserted', function(e){
for(var i in tagsToRemove) {
$('li#' + tagsToRemove[i]).remove();
}
});
};

if (HelpCenter.user.role=="anonymous") {
removeTagsWeDontWant();
}
// End
     }
   }
});  

Hi Ifra Saqlain

No that didn't work for me, its not hiding homepage form or nesty form now. I'm conscious I've used a lot of your time now so thank you. 

Try this:

// Hide the forms from Anonymous Users    
    
$(document).ready(function () {

if (HelpCenter.user.role=="anonymous") {
// Hide the graduation form from Homepage    
    
if (window.location.href.indexOf("?ticket_form_id") > -1) {
      console.log("yes!");
    } else {
      var _x = $(".list-group > a[href*='7446275690524']").remove();
    }
}


//Code for some specific ticket forms -- Start

var tagsToRemove = ['7446275690524'];  //special form ID

function removeTagsWeDontWant() {
$('.nesty-panel').on('DOMNodeInserted', function(e){
for(var i in tagsToRemove) {
$('li#' + tagsToRemove[i]).remove();
}
});
};

if (HelpCenter.user.role=="anonymous") {
removeTagsWeDontWant();
}
// End

});     
    
// Hide the forms from users with Orgnaisation name "Students"        
    
function removeForm() {
       for (var c in HelpCenter.user.organizations) {
         if(HelpCenter.user.organizations[c].name == "Students") {
           $(".list-group a[href*='7446275690524']").hide();
         }
      
         else {
            $(".list-group a[href*='7446275690524']").show();
         }
     }
  };
  removeForm();    
    
 // Hide the graduation form from Nesty Panel    
   
     for (var c in HelpCenter.user.organizations) {
 if(HelpCenter.user.organizations[c].name == "Students") {
var tagsToRemove = ['7446275690524'];  //special form ID

function removeTagsWeDontWant() {
$('.nesty-panel').on('DOMNodeInserted', function(e){

for(var i in tagsToRemove) {
$('li#' + tagsToRemove[i]).remove();
}
});
};
removeTagsWeDontWant(); 
 } 
}  

Ifra Saqlain That's worked, thank you for all your time and patience on this. 

Hopefully now for anyone coming along that wants to use the forms on the home page and also in the nesty panel this code will help them.

I don't like the look of the nesty panel alone hence why I use the links to forms on homepage, its much cleaner. 

The fact that we can hide a from from Anonymous users and also Organisation Users is fantastic so well done for your work on this, this is going to be a big game changer for how I arrange my forms, and for anyone else looking to use this solution. 

Thanks to Pulkit Pandey also for your piece at the end. 

Finally you got it done!

Hi folx!

I had previously used this solution, however, we've opted to use Zenplates which uses vanilla Javascript and not jQuery. Ifra Saqlain do you possibly have a solution for hiding ticket forms using vanilla Javascript? Appreciate any help our resources you can share! 

Hey Alyssa, here is a post for same query you are asking for:

https://support.zendesk.com/hc/en-us/community/posts/5050937568666-Prefill-and-hide-Subject-Description-fields-of-specific-form-on-New-Request-Template

There is JS instead of jQuery, please take a look at it.

If any query feel free to ask :)

Thanks

Hello.

I successfully used these instructions to remove my form from the form-selection-list.

https://support.zendesk.com/hc/en-us/community/posts/4409217680410/comments/4409692632474

However the form still appears in the Web Widget as a selectable form.  How can I remove it from the Web Widget, also?

Hi Gavin・ギャビン,

You can do like this, I have 6 forms but I want to show two forms in my web widget so I added the IDs only for two forms:

window.zESettings = {
  webWidget: {
    contactForm: {
      ticketForms: [
         { id: 360003074611},
         { id: 360001547211},
      ]
    }
  }
};



Output:


{ id: 360003074611},
{ id: 360001547211},

These both are my form's Ids which I wanna show.

Thanks Ifra Saqlain

Does this go into the script.js file?

What if we want to do the inverse?  We have about a dozen forms, and only want to hide one or two of them.  Is there a way to say "hide these forms" instead of "show these forms"?

Gavin・ギャビン, I understand your concern  but I took the reference from here:

https://developer.zendesk.com/api-reference/widget/settings/

and I haven't other idea instead of this so I shared this with you.

Yes, this code is added to script.js file.

My case isn't exactly what's being described here, but I think you all may be able to help me.

I need to hide a ticket form from the New Request page's source. The solutions shared here are excellent at hiding ticket forms from the New Request form dropdown via Javascript, but Javascript loads after the fact - which means all of those hidden forms are still plainly visible via the page source, even if they're not in the dropdown.

My company tests beta software so I need to hide those hidden forms from every possible vector (and a page's source is always just a click away), but I can't find a way to remove form links/IDs from the page source. I've determined this all comes back to the "{{request_form wysiwyg=true}}" helper, but any attempts to remove it or recreate the New Request page without it results in all ticket forms breaking entirely. 

Anybody know how I can plug this leaky helper?

Ifra Saqlain Saqlain, is there a way to hide a form tile in the Guide? I tried using the coding above and was not able to remove this from our support portal:

https://rpmtest.zendesk.com/hc/en-us

Hi Hannah Lucid :)

Your form tiles have a unique id in the code:

So, pick a class-name which tile you wanna hide as I'm selecting second form:

Copy the class name of second form tile:

seconf form-tile class-name : id-1260813066549

Now, go to the source files and add CSS code to your style.css file at the bottom, your form title will be hide

.id-1260813066549 { 
  display:none
 }

Any form tile you wanna hide, just pick the class-name and hide via CSS as I did above.

Or, If you wanna hide your tile from specific users so you can do like this:

Go to your script.js file and add the given code at the bottom area.

if(HelpCenter.user.role == 'anonymous') {
document.querySelector(".id-7333832645403, .id-9228149361307, .id-1260813066549").style.display = "none";
}



OR


if(HelpCenter.user.role == 'anonymous') {
document.querySelector(".id-7333832645403").style.display = "none";
document.querySelector(".id-9228149361307").style.display = "none";
document.querySelector(".id-1260813066549").style.display = "none";
}

If any confusion feel free to ask :)

Thanks

Ifra Saqlain that worked. You are AWESOME.

Ifra Saqlain

I have been able to hide a ticket from from the drop-down selector using the following code...

$(document).ready(function (){

  //Code for some specific ticket forms -- Start
  
  var tagsToRemove = ['16792736785805']; //special form ID
  
  function removeTagsWeDontWant() {
    $('.nesty-panel').on('DOMNodeInserted', function(e){
      for(var i in tagsToRemove) {
        $('li#' + tagsToRemove[i]).remove();
      }
    });
  };
removeTagsWeDontWant();

HOWEVER - this is now generating a "deprecated" error in the Chrome browser console...

jquery.min.js:2 [Violation] Listener added for a synchronous 'DOMNodeInserted' DOM Mutation Event.
This event type is deprecated (https://w3c.github.io/uievents/#legacy-event-types) and work is underway to remove it from this browser.
Usage of this event listener will cause performance issues today, and represents a risk of future incompatibility.
Consider using MutationObserver instead.

I see the recommendation is to use MutationObserver instead, however I'm not skilled enough to implement this on my own.  Do you have updated recommended code to hide a form?

Hi Gavin,

I have read your query.

Closing brackets are missing at the end of code, please add the  brackets and then still you get the same issue please let me know.

$(document).ready(function (){

  //Code for some specific ticket forms -- Start
  
  var tagsToRemove = ['16792736785805']; //special form ID
  
  function removeTagsWeDontWant() {
    $('.nesty-panel').on('DOMNodeInserted', function(e){
      for(var i in tagsToRemove) {
        $('li#' + tagsToRemove[i]).remove();
      }
    });
  };
removeTagsWeDontWant();
});

Thanks

Hi Ester,

use the given code:

$(document).ready(function (){
  var currentLanguage = $('html').attr('lang').toLowerCase();
 if(currentLanguage === "es-es") {
  //Code for some specific ticket forms -- Start
  
  var tagsToRemove = ['000000000000000']; //special form ID
  
  function removeTagsWeDontWant() {
    $('.nesty-panel').on('DOMNodeInserted', function(e){
      for(var i in tagsToRemove) {
        $('li#' + tagsToRemove[i]).remove();
      }
    });
  };
  

removeTagsWeDontWant();
   
 }
});


Note: 000000000000000 remove this and add your form ID which you wanna hide.

If any issues feel free to ask :)

Thanks

Hi Ifra,

I've used your original code for some time now and it worked great. For some reason, today it stopped working in Chrome. Not sure why this is happening as the only changes we made were to add tags as we go, and haven't done that in recent memory. Do you have any ideas? Thanks
Code using for reference:

$(document).ready(function() 
{
 var tagsToRemove = ['XXXXXX','YYYYYY'];
 removeTagsWeDontWant();
 
 function removeTagsWeDontWant() 
 {
   $('.nesty-panel').on('DOMNodeInserted', function(e)
   {
     for(var i in tagsToRemove) 
     {
       $('li#' + tagsToRemove[i]).remove();
     }
   });
 }

Hi Eric,

Give me some time, I'll get back to you soon.

Thanks

Hello, I learned that Chrome released an update on 7/23/24, where mutation event 'DomNodeInserted'  is no longer supported by Chrome. This has caused an issue with this set up in our instance and now a client can see a form that was originally hidden from them. 

Is there an updated script we should use in this case? 

Reference Link:  https://developer.chrome.com/blog/mutation-events-deprecation

Here is the current script we have and was working originally:

<script>
 // Generic function to remove form option from form selection dropdown
 function removeFormOption(formID) {
   $('#request_issue_type_select option[value="' + formID + '"]').remove();
   $('.nesty-panel').on('DOMNodeInserted', function(e) {
       $(this).children('ul').children().remove('#' + formID);
   });
 }

Hello Eric, same for me. Worked fine until now, but now it's not working anymore. That's my code : 

I personally use a theme from Lotus, I'll also message them just in case.

var tagsToRemove = ['XXXX'];

function removeTagsWeDontWant() {
 $('.nesty-panel').on('DOMNodeInserted', function(e){
   for(var i in tagsToRemove) {
     $('li#' + tagsToRemove[i]).remove();
   }
 });
};
removeTagsWeDontWant();

Thank you.