Showing custom ticket fields in an Article
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I’m looking for a way to display a table of ticket data based on a custom ticket field within an Article.
Essentially, I need to display to all customers all tickets that have been submitted for Product Enhancements or New Feature Requests (contained in a custom drop down on all tickets). For these two types, I’d like to build a table in an Article that customers can see and search on. Is this possible?
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I had similar requirement and I created an api end point that generates the article with ticket's details.
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Hi Brian,
This is not possible natively and there seems to be no Helpers that can achieve this.
You could try and make an API call, like what Lydia mentioned, to pull data from a specific ticket into an article but how this would integrate with your Help center theme code is no longer in our scope.
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