Read only ticket field for agents

This is essential for us - +1

This is definitely fundamental functionality lacking in the Support product. Is there plan to incorporate this?

This is a must!

Hello,  This is necessary +2

This is necessary +1

Hi, +1 here as well

Hi,

Is there any update on this feature? Would also be happy to have this functionality! Thanks.

+1 We need this to protect critical data evaluated via triggers based on other input fields. Allowing these 'protected' fields to be edited breaks the integrity of the ticket data.

+1 this feature is badly needed

I've run into this as well - we have a lot of fields populated by middleware (Zapier) or by triggers. While I think this feature request is super valuable, we have found a workaround for this in the meantime:

We added the ZD Ticket Field Manager and set some of these fields to read-only using the 'Read Only Form Fields' or 'Hidden form fields' depending on the use case.  That prevents those fields from being edited by agents as we want. For some of these we also allowed certain groups to edit the fields just for the extra flexibility. I hope that helps!