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Looking for an 'agent away' app

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Tray Cushing

Posted Apr 27, 2021

Cannot seem to find an app for Support that will do the following:

- allow agents to set their own(only) status to 'away'

- agents can then set what is to happen with their own tickets(based on status) while 'away'

There are many apps that come close to this but most require an admin to manage.

Any ideas on app out there? Thanks.

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    Heather Rommel

    Zendesk LuminaryThe Product Manager Whisperer - 2021Community Moderator

    Hi Tray,

    The app I see most often on Zendesk accounts is the Out of Office app. Which you're right, doesn't allow the agent OOO to specify what to do with a given ticket you want to assign to them, but it does have a warning on tickets you try to assign to that agent.

    https://www.zendesk.com/apps/support/out-of-office/ 

    Sincerely,

    Heather

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    Tray Cushing

    @Heather Rommel  Yes, but thank you for looking!

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