Feature Request: Display Redaction Events In Events Log & Associate with Actioning Agent

Feature Request Summary: 

Zendesk Agent Workspace should log and display redactions performed via the native redaction tool in the Event history of a ticket and associate the redaction event with the agent performing the redaction.

Description/Use Cases: 

The security and privacy of our customers is our top concern. To protect our customers, certain sensitive information they may share needs to be redacted and we require our Agents to redact this sensitive information at the time it was shared with us.

To ensure timely action is taken on redacting these sensitive pieces of information our Quality team spot-checks for each Agent's tickets, in order to ensure correct procedure is being followed. It is unclear when/who performed a redaction when multiple Agents interact with a customer on the same ticket.

Business impact of limitation or missing feature:

Due to the type of sensitive information that may need to be redacted, it is critical for our Quality team to be able to track when exactly a redaction was made, and which Agent performed the action.

Note: only some redactions are logged. We are requesting that all are logged in the Events and associated with the acting agent. Redacted attachments for example are not logged or attributed.