About wildcard(*) for blocklist


  • Official comment
    Max McCal
    Zendesk Product Manager

    Thanks for your feedback on this. Previously a comment was left in this thread implying this had been changed, but based on our most recent investigation, that is not the case. A wildcard entry still only applies to tickets created via the email channel. We do intend to review this functionality, but have not yet made any commitments. Thank you so much!

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