Recent searches
No recent searches
Include Attachments in Email Targets
Posted Sep 30, 2021
Hi,
Feature Request Summary:
When sending an email via an email target, attachments should be able to be included in the email.
Description/Use Cases:
There is a requirement in my company to auto-forward certain tickets directly to an external to Zendesk, provided the tickets meet a given criteria.
We have achieved this by using an email target:
- Ticket is created by end user, meeting certain criteria.
- Email target with ticket content to the external email.
What is missing here, is the ability to include attachments. The mails we send via the email target use liquid markup, but they ultimately can't include attachments.
Business impact of limitation or missing feature:
This is negatively affecting our partner (external party) to fully understand emails they are sent.
7
2
2 comments
Official
Sean Cusick
Hey Stephen, thank you so much for taking the time to provide us with your feedback here. I understand the request however at this time we are not able to commit to prioritizing this feedback. We are going to leave this post open for comment to allow others to provide their feedback, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.
Thank you again for your feedback and for being a valuable customer with Zendesk.
0
The Original DKNY
This is such a no-brainer NEED to have feature. But why email? well, It's sticky, people will have it locally when offline, and the End User can forward attachments to others with fewer steps.
Also, modern email saas solutions are integrated with storage, making it even easier for B2B End Users to get a file from a Ticket Trigger or Ticket Automation and save it to {google drive, Sharepoint, etc... }
Here are other use cases:
0