Dynamic Content Search Bar


  • Rudolph Beaton

    Agreed. Searching by placeholder or by the dynamic content title would both be HUGE improvements to DC. To be honest, I feel searching by title should've been a part of the MVP of Dynamic Content

  • Nuna Baby Essentials

    This would be a huge enhancement if possible. The placeholder is our reference point for all DC so its extremely cumbersome to attempt to identify a variant of the DC to search with when we already have the placeholder from the system itself

  • Kristian Tungland

    I agree! I feel like this should be a basic functionality - which in this case are missing. We operate with many dynamic content (DC) placeholders because of multi language support. And it's tiresome to find the correct dynamic content when you need to make an update or have a look at it. There are also no URL to a dynamic content, so you can't add a specific URL to a DC in another system. 

  • Octave Wang

    Upvote, search by placeholder to locate and edit the DC should be a really basic function to use with Dynamic content. It's been really painful to go through the long list of Dynamic content and don't know which is which.

  • Monika Kanomata

    +1! I tried to search the specific macro title last week using the Dynamic content search, I was not able to find it. I prefer to search by macro name or placeholder in the search bar. Thank you!


  • CJ Johnson

    +1, as now macro titles can be DC, it's going to be extremely necessary to be able to search these more efficiently. 

  • Preethi Thutika

    Thanks for the feedback, all. 

    We understand the need to be able to search through dynamic content given it is a widely popular and useful feature. Significant work is being planned for 2022 and 2023 to expand the usefulness and improve the user experience in the Support search space. This feedback is extremely valuable and important to us. 

  • Preethi Thutika

    Hello All,

    We will be hosting a Community Event to learn more from you about your experience with Support Search. Please reach out to us if you'd like to engage further and participate in these discussions. Here is a link where you can RSVP to the event -  https://events.zendesk.com/events/details/zendesk-zendesk-community-presents-zendesk-search-functionality-pm-roundtable/


Please sign in to leave a comment.

Powered by Zendesk