Feature Request Summary:
Add the ability to reset ticket field values for follow-up tickets.
Customers often email our team from an old ticket, creating a follow-up ticket that has a lot of irrelevant information to the new ticket in the ticket fields.
Business impact of limitation or missing feature:
Removing individual tags when you have a large amount of tags (we have over 100) is not scalable and we cannot use the Remove Tags option because it removes all tags, even if we need specific ones to stay on the ticket. We just need to be able to reset the fields which generate the tags so we can start the ticket truly fresh with only the tags that should generate on it from the user/organization and not the ticket field value tags.
Other necessary information or resources:
This is being created in response to the https://support.zendesk.com/hc/en-us/articles/206233498?page=2#comment_1260800383449 article.
Please sign in to leave a comment.