Add formatting (rich text editor) to dynamic content

Not planned

38 Comments

  • Official comment
    Ryan McGrew
    Zendesk Product Manager

    Hey All,

    I appreciate the detailed feedback and comments here. However, I unfortunately have some bad news, we don't currently plan to build this feature. If we reconsider this for prioritization at a later time, we'll let you know in this thread. 

    2024 update:

    This post is now closed for comment, please view our Product Feedback Specialists update on the last page of this thread for more information. Thank you!

  • Rudolph Beaton
    Zendesk Luminary

    Brilliant post. +100! 

    Our team currently uses Markdown because it allows formatting in Dynamic Content, but we'd much rather use Rich Content.

    9
  • Rudolph Beaton
    Zendesk Luminary

    @... - Dang, you have me beat by about 4 years. I just don't get how we're supposed to communicate both effectively and professionally with customers all over the world if we can't format our emails in their languages?

    But then if we stick with Markdown (as we currently are) we can't take advantage of ZD features like Agent Workspaces which is only compatible with Rich Text.

    It's a very frustrating bind to be in.

    5
  • Trudy Slaght

    Another +1. I wanted to use dynamic content to organize our macros and notifications better, but without the ability to hyperlink and have bullets, it's not useful for us.  It's unfortunate because this could streamline a lot on the management side for triggers and macros where we currently have duplicates for each language making the lists unnecessarily burdensome. 

    I hope this is reconsidered as there appears to be high demand for it. 

    4
  • Maria.utard

    Hi Zendesk

    I've asked for this functionality since 2013. Any news on this?

    Thanks, Maria

    3
  • Rudolph Beaton
    Zendesk Luminary

    @... - Totally understand that y'all have a lot of competing priorities, but I'd also like to underscore that this would absolutely revolutionize localization on Guide articles if entire articles could be formatted within rich text inside dynamic content. Just something to consider.

    One other thing: Dynamic content has definitely not been touched in at least four or five years. For something as critical a DC is to growing companies, why does it receive no love? After all these years, we still can't search by the title of a DC entry, which is something that should be a part of the MVP of any search engine.

    3
  • Anastasia Kachanova

    +1

    3
  • Valentine

    +1

     

    3
  • Dailymotion Support

    It would be really useful, especially for dynamic contents displayed on support forms when you have checkboxes or field descriptions.

     

    Any existing workaround for that need maybe?

    3
  • Annelies Van der Sanden

    how many +1's do you need to get it on the roadmap?

    3
  • Bonnie Schofield

    definitely a great idea - plus one!

    2
  • Jacob Allen Wood

    I just wish ZD markdown functioned as described, or like it exists outside of ZD. ZD's implementation of it is extremely buggy and difficult. Rich Text would solve all those issues.

    2
  • Kristin Bouveng

    100% agree this is needed

    2
  • Paul

    +1 this is a pretty massive degradation of end-user experience. This is a major hole in your system when converting from unlocalized macros to dynamic content + makes doing it programmatically impossible

    2
  • CJ Johnson

    This would be a lovely feature, and save a lot of time. 

    2
  • Tadeu Gustavo Rocha

    Atualmente eu tenho alguns campos que estão bloqueados para edição e a visualização fica prejudicada, pois o texto fica bem claro.

    Solicito que isso seja priorizado para que os agentes tenha facilidade para visualizar as informações que estão em campos bloqueados para edição.

    Obrigado!

    2
  • Aoife O'Neill

    +1

    2
  • Anna Valdez

    +1 It seems like Zendesk is missing another key functionality...

    2
  • Kevin van de Riet (NL)

    +1

    2
  • Anastasia Kachanova

    +1 :D 

    2
  • Sarah Doré

    +1 being able to formatting dynamic content is definitely needed

    1
  • +1 It would be be nice to hyperlink images as well - without having to use Markdown (host image file somewhere, use markdown syntax, turn of RTF in product, etc etc - yuk!). All throughout the Zendesk products including Support etc (eg: Macros)

    1
  • Luke Alexander

    Now that markdown bold has suddenly broken in dynamic content, this feature would be even more helpful

    1
  • Val

    +1 - even this text box has formatting tools.

    It's a desperately needed key function in dynamic content. We want to use it for macros in different languages which include hyperlinks. 

    Please add this!

    1
  • Cheyenne Trommels - Oorebeek

    Yes please! AND (or ;-)) for macro's it would be great if you can add dc/language variants right in the macro itself. Just like a Guide article! The rich editor is already available there, it would be so easy if you could add translations in the macro itself!

    1
  • Angéla Doup

    +1 please

    1
  • Sydney Neubauer
    Zendesk Luminary

    +1 to this feature

    We are adding designated customization per Brand and right now we are needing to have just plain text in the placeholder and then configure the formatting in every single trigger (50) so when it comes time to update the formatting, we have to do it 50 times vrs once within dynamic content

    1
  • Atanas Tomov

    +1

    1
  • Gabrielle Rosso

    +1

    1
  • Camila

    +1 - Having these options would be great and make our team's lives so much easier

    1

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