Attach multiple Zendesk domains, single Slack team
Completed
Posted Dec 03, 2020
Hi,
Several teams in my organization have their own Zendesk instances, but we all use a single Slack teams. One of the teams using Zen have already claimed the Zendesk Slack integration, leaving the rest of teams using both Zen and Slack without first party integration options.
Are there any plans to update the Zendesk Slack plugin to allow multiple Zendesk domains in a single Slack team?
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51 comments
Official
David Gillespie
Hi Folks,
Very pleased to announce that the Slack for Zendesk Support integration now lets you connect your Slack workspace to multiple Zendesk accounts!
See public announcement with all the details of this release here.
I'll close out this thread for comments and would welcome other feedback on the Slack integration on seperate posts.
Shona - we also acknowledge the single account limitation for Microsoft Teams. Please feel free to start a new feedback thread so we can help get this update prioritised.
Thanks,
David
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Official
David Gillespie
Hi Folks,
Very pleased to announce that the Slack for Zendesk Support integration now lets you connect your Slack workspace to multiple Zendesk accounts!
See public announcement with all the details of this release here.
I'll close out this thread for comments and would welcome other feedback on the Slack integration on seperate posts.
Shona - we also acknowledge the single account limitation for Microsoft Teams. Please feel free to start a new feedback thread so we can help get this update prioritised.
Thanks,
David
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Shona
Sorry not sure where to ask this question.
I just saw your announcement for Slack integration with multiple Zendesk domains.
I love this! But we don't use Slack, we use Microsoft Teams. Are there any thoughts about doing the same but with Microsoft Teams?
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Virginia (Carrot Fertility)
Stuart Pascua - if you org allows, you can zapier. it's not ideal and the files don't transfer over, but it's better than manually creating tickets.
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Stuart Pascua
It would be useful to connect multiple Zendesk Domains to a single Slack workspace. I had to sacrifice my Zendesk <> Slack integration to a different team since they get more tickets and I really miss having the feature. It's cumbersome to create Zendesk tickets from slack without the integration
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Antonius
+1
I would like to see this feature developed too.
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Olivia Correa
Hi Chistine,
Slack has a limitation for linking just one Zendesk account (domain) per Slack workspace, my question is for a workaround on this limitation. I was referring about our second Zendesk domain (not brands within the same Zendesk domain), we would like to know if there is a way we both teams (using different Zendesk domains) can benefit from the Slack integration with Zendesk.
Thanks!
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Tim Overeem
Hi Christine,
Thanks for the reply, e-mails aren't the same as the regular chat that the Slack integration allows. Any tips for that? How to set-up a chat with Slack, with a second domain?
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Christine
Side conversation notifications are sent from the support address associated with the ticket that the side conversation is on (for example, support@yoursubdomain.zendesk.com).
If you have multiple brands and support addresses, side conversation notifications come from each of your support addresses (for example, support@brand.zendesk.com).
Optionally, you can use the Select an Address app to control the email address that side conversation notifications are sent from. For example, the app allows you to change the default support address associated with a ticket.
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Olivia Correa
Hi! We are looking for a workaround so we can use Side Conversations in our second Zendesk domain, any suggestions how we can do this? Thanks!
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Shawna James
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Post is closed for comments.