Attach multiple Zendesk domains, single Slack team

14 Comments

  • Official comment
    Sean Bourke
    Zendesk Product Manager

    Hi Timon Ruban and Kevin Sarpu,

    Thank you for sharing your feedback. While there are no updates available at this point, I've recorded your feedback.

    It would be great to connect and understand your use cases better, while also understanding how you're using Slack today. 

  • David Gillespie
    Zendesk Product Manager

    Hi @...,

    Thank you for the feedback on the integration. We've received this feature request from a couple of customers and are investigating ways we might do this in the next Slack integration. 

    At this point in time, I can't make a solid commitment to when we might allow multiple Zendesk's to integrate into a single Slack instance.

    I've added your request to the feature request and will let you know if and when we decide to build it.

    Thanks,

    David

    0
  • Chuck Todd

    Hi @... just seeing if there was any update on this functionality.

    We have the same situation with two Zendesk accounts, but we need to share a single Slack instance.

    Thanks

    0
  • David Gillespie
    Zendesk Product Manager

    Hi @...,

    Thank you for your feedback. There's no update at this point but we've taken on board your request.

    Thanks,

    David

    0
  • Timon Ruban

    Hi, I think I just ran into the same issue. We have two brands (with different help centers and subdomains) on Zendesk and would like to integrate both chats (powered by Zendesk) on these products with Slack. Am I interpreting this correctly that this is not possible currently? Any workarounds you know of?

    1
  • Kevin Sarpu

    I have a very similar problem as Brendon. My company requires this also. We have two separate support accounts at Zendesk for two different products, but I don't think Zendesk allows you to connect both Zendesk accounts to one Slack workspace. Seems odd because Zendesk has an enterprise plan that allows for multiple brands. But with the current feature set, you can only integrate slack for one brand.

    David Gillespie any update on making this enhancement?

    0
  • Joseph Bainbridge

    Sean Bourke

    Hey - Would be great to understand if there's been any developments on this. Looking to add a second sub-domain to our current workspace on Slack. Is this still unachievable? Have there been any updates regarding this topic?

    2
  • Luis Cosio

    Any updates on this? Interested in the same thing.

    1
  • Anjie Nambiar

    Hi

    We have 2 Zendesk instances with different domains and would like to integrate them into one slack instance. Is there a plan for when this update would be available?

    1
  • Louis A.

    Hello. 
    Is there any update on this ?
    My team is running into the same problem.

    1
  • Dana Dixon

    Same issue please add feature, shouldn't take years...

    0
  • Marc Howe

    Seems we have the same problem as everyone commenting here; two separate Zendesk instances used in our company and one Slack, and it's causing a lot of pain not being able to integrate our latest zendesk instance. Happy to discuss our use-case anytime if it helps gain traction on this issue. 

    0
  • 田中 里絵

    Hello. I strongly request an update on this issue.

    We have a single Zendesk subdomain with Enterprise plan. 

    When we create a sandbox, as you know, an additional subdomain is created at the same time but the slack integration app is not copied. Some macros, which are using slack side-conversation feature, are not copied either. Sandbox with limited functionality makes no sense to us.

    0
  • Sydney Neubauer

    +1 we have a rather large team and we are constantly changing. We need the ability to link multiple Zendesks to the same slack instance

    1

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