New Agent Workspace does not default back to Internal Note after sending reply

Kyle Pinkley

• November 13, 2020 15:28

After switching over to the New Agent Workspace when an agent submits a public reply in a ticket, the box defaults/stays on public reply instead of private note. Prior to the New Agent Workspace, when an agent would submit a reply the box would stay/default to private note.

• Bruno Azevedo

  • February 05, 2021 10:52

  i have the same issue

• 蘇詩婷

  • September 07, 2021 10:13

  Me too.

  Please improve it.

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