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New Agent Workspace does not default back to Internal Note after sending reply
Zendesk Luminary
Posted Nov 13, 2020
After switching over to the New Agent Workspace when an agent submits a public reply in a ticket, the box defaults/stays on public reply instead of private note. Prior to the New Agent Workspace, when an agent would submit a reply the box would stay/default to private note.
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2 comments
Bruno Azevedo
i have the same issue
1
蘇詩婷
Me too.
Please improve it.
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