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New Agent Workspace does not default back to Internal Note after sending reply



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Kyle Pinkley

Zendesk Luminary

Posted Nov 13, 2020

After switching over to the New Agent Workspace when an agent submits a public reply in a ticket, the box defaults/stays on public reply instead of private note. Prior to the New Agent Workspace, when an agent would submit a reply the box would stay/default to private note.


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2 comments

i have the same issue

1


Me too.

Please improve it.

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