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Side conversation hides the main conversation



Posted Sep 25, 2020

Side conversation hides the main conversation. It is essential to undock it. 


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3 comments

I would agree.  As well as side conversations covering the main ticket thread when they are opened, their display is cramped and it would be nice to be able to undock/expand them, or open them in separate tabs.

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image avatar

Ben Greeno

Zendesk Luminary

@... I'm not sure if this helps, but you can quickly minimize the Side Conversation window to view the main ticket conversation by clicking the minimize icon (see screenshot).

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Thanks, @...,

This option was not there when I posted this question, but since it was added, I'm using the minimize option quite a lot :)

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