Urgent feature request: GDPR compliant cookie consent management at Zendesk-HelpCenter


  • Official comment
    Gorka Cardona-Lauridsen
    Zendesk Product Manager

    Hi all and sorry for only noticing this thread now, it had unfortunately slipped through the cracks.

    In this article we have documented how you can implement a third party cookie consent service of your choice in the theme code.

    Using a third party software is currently the only method.

  • Jessica Sills

    I am seconding this request. We are trying to make all of our sites, including the Help Center ones, GDPR compliant. The article that I found by Zendesk here: https://support.zendesk.com/hc/en-us/articles/360054053353 just doesn't cut it for us. Asking us to purchase a third party software to control Zendesk's cookies is not an acceptable solution for us.

  • Paul York

    I'd be keen to hear more too.

  • Edisa Denic

    I wanted to check if you had an update to this request? Or is purchasing a thrid party software the only solution that is offered? Thanks!

  • Sebastian Reck

    Still a thing - no one replied on that - nothing implemented so far.

  • Julie Vargo

    Can't find any update or response to this. Is anyone working on it? 

  • fooforge

    We're having the same issue and I'm baffled that we need to lean on third-party services to get this implemented. Cookie consent/management should be part of the core product given GDPR compliance has been a core topic in our industry for a few years now.


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