Increase ticket archiving period

2 Comments

  • Official comment
    Gaurav Parbat
    Zendesk Product Manager

    Hello Tetiana and Лиляна,

    Can you please help me understand why you need to increase the ticket archiving period from 120 days to longer? You can search for archived tickets and can access all archived tickets in the User Profile, Organization profile and see them in the customer interaction history on the ticket.  Tickets are generally archived to maximize views performance. What are the reasons that you would still want to include archived tickets in views?

  • Лиляна Рогинская

    Hi!
    I agree with this idea. It would be also very useful to disable tickets archiving or at least add some note in the Interaction tab that there are archived tickets that have been created by the client.
    For our team, it is important to have access to all customer's inquiries, and at the moment, we do not have such an opportunity.

    0

Please sign in to leave a comment.

Powered by Zendesk