Feature Request: Allow Trigger to have a "case" condition that would change the action based on the "case" matched

2 Comments

  • Brandon Meyer

    Why is this still not a feature? The lazy excuse by the moderator in the forum post indicates Zendesk's lack of understanding when customers use their triggers. If I have 20 triggers and I want non-customer emails to not go through all the triggers I should be able to set it to not use all triggers if it matches my criteria. 

    The excuse to "save us from ourselves" is both disrespectful and insulting to the admins. ANY FEATURE can be used negatively.

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  • mfg

    This feature would also allow ease of use and control. If a ticket shouldn't need to interact with rules, or if you want confidence that it won't, this feature would simplify its reactivity.

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