View on Followers

Planned

6 Comments

  • Official comment
    Dave Dyson
    Zendesk Community Manager

    Hi everyone – our Product team is hoping to add Followers as a condition in Views later this year. See Salvador's official comment in this post: Use Followers as VIEW parameter conditions.

    I'm going to close this thread since that one covers the same ground, so I'd highly recommend going to that post and clicking the Follow button to receive updates. Thanks everyone for your input!

  • Fabio Strasser

    There's an option to do that in your profile. 

    But for me that's not sufficient. Zendesk is focused on Views and that's where the Agents manage all of their Tickets. So that's where I would expect to also see the Tickets I'm following. 

    0
  • Susana Fernandez

    Thanks so much for that tip, Fabio!

    It's a quick way around it, but I agree that we still need a proper View...

    0
  • Thomas Verschoren
    Community Moderator

    Hey,

    I tried to create a better experience for agents with the Follower View Marketplace App for Zendesk Support:

    https://www.zendesk.com/apps/support/follower-view/

    0
  • Lorin Rivers

    I don’t think that a follower view should be a paid add-on. It absolutely needs to be a top-level feature.

    0
  • Ruddy DEROSIERS

    I agree with all of the above comments.

    Time to wait a few months (years?), Has someone found a way to list these tracked tickets thanks to the API?

    Thx

    Ruddy

    0

Post is closed for comments.

Powered by Zendesk