Feature Request: Adding a name field to your Help Center ticket form
Based on https://support.zendesk.com/hc/en-us/community/posts/202649693-Workaround-Adding-a-name-field-to-your-Help-Center-ticket-form
Adding a name field to your Help Center ticket form
We've seen multiple people struggling with the fact there isn't a out-of-the-box way to display the name field in the ticket form.
The current problem with email addresses is they often don't contain the full name at all, sometimes it's even worse when your organisation is dealing with consumers because they often use nicknames in the email addresses. Now this means agents have to update the users which submit a ticket via the webform on the Help Center.
We have many customers that submit tickets without putting in their name. At that point, it simply adds another step to get their name.
Reason for Posting:
I know that I can accomplish this by using the tip I posted. But, I really believe that this is something that should be simple and easy in the Admin menu to do.
I really don’t believe that a Zendesk Admin should have to learn web design to implement this.
That is why I have posted it as a feature request. There should be no need for a workaround for this simple feature.
It would be great to have it without any workaround since this is a field available now on widget that must be extended on web from.
Agreed. Would love this instead of bloating up the ticket fields.
Would love to be able to capture any user contact information (i.e. Phone, Name, Address) on a Help Center form and automatically have it store on the User record, rather than having to add these as custom fields and then use automation or triggers to copy them into the proper locations.
I agree. It's bizarre that something as basic as the requester name isn't an available built-in field, and that there isn't a simple way to have this included as the name in the end user account that is created when a new user submits a ticket.
Thank you for posting this as I have the same issue. I am not able to access the work around documentation posted here as I get a "Permission Denied" message. Can anyone help me find documentation to do this work around?
Thanks for the heads up Brian! Can you try accessing the link again to see if it gives you that error?
Keep me posted :)
Brett Bowser I'm able to access the work around link now. Thanks!
Happy to help Brian :)
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