Feature Request: Adding a name field to your Help Center ticket form

9 Comments

  • Evelia Casales

    Hi!

    It would be great to have it without any workaround since this is a field available now on widget that must be extended on web from.

    2
  • Daniel Renwick

    Agreed. Would love this instead of bloating up the ticket fields.

    2
  • PAUL STRAUSS

    Would love to be able to capture any user contact information (i.e. Phone, Name, Address) on a Help Center form and automatically have it store on the User record, rather than having to add these as custom fields and then use automation or triggers to copy them into the proper locations.

    2
  • Liz W

    I agree. It's bizarre that something as basic as the requester name isn't an available built-in field, and that there isn't a simple way to have this included as the name in the end user account that is created when a new user submits a ticket. 

    3
  • Aura Frames

    Thank you for posting this as I have the same issue. I am not able to access the work around documentation posted here as I get a "Permission Denied" message. Can anyone help me find documentation to do this work around?

    https://support.zendesk.com/hc/en-us/community/posts/202649693-Workaround-Adding-a-name-field-to-your-Help-Center-ticket-form

     

    0
  • Brett Bowser
    Zendesk Community Manager
    Thanks for the heads up Brian! Can you try accessing the link again to see if it gives you that error?
     
    Keep me posted :) 
    0
  • Aura Frames

    Brett Bowser I'm able to access the work around link now. Thanks!

    0
  • Brett Bowser
    Zendesk Community Manager
    Happy to help Brian :) 
    0
  • Liudmila Rybakova

    Any official reaction to this??

    2

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