I would like to request that Zendesk implement a public Product Roadmap. It does not have to contain specific dates but could be as simple as stating if a feature request is planned, a guesstimated year of implementation, and maybe the priority.
To plan for the future, the community needs to know what is planned on Zendesk's side of things.
My current use of Zendesk is based on many "workarounds" for features that have been requested from Zendesk. In many cases, the requests are responded to with a boilerplate response that does not provide any information. Not only is frustrating but it leaves your current customers in a situation where they do not know if a needed /very important feature is coming or not. Many of the workarounds suggested are not meant for long term use, sustainability, or growth.
If the goal of most Organizations is to grow, this really affects the ability for Organizations to plan for the future.
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