Multi-Brand: Restricting Macros by Brand rather than Group

7 Comments

  • Heather Rommel
    Community Moderator
    The Product Manager Whisperer - 2021

    Now THIS is a great suggestion and I hope this gets considered.

    3
  • Max McDaniel

    +1 from me!

    1
  • Nicole Saunders
    Zendesk Community Manager

    Thanks for your feedback, all. This has been shared with the product manger for macros.

    1
  • Andrei Kamarouski
    Community Moderator
    The Wise One - 2021

    Hi Montana, @...

    Our Advanced Macros app has the full support of different Brands, Groups, Agents permissions in any combinations. Feel free to try it and contact us for more details https://www.zendesk.com/apps/support/advanced-macros-by-pythia

    0
  • Otilia Calinescu

    +1

    0
  • Isobel Murray 🌸

    +1 from us hugely!

    0
  • Leone Winterstein

    +1 on this as well. As a gaming company with different teams across different games, we're encountering the same issue with having our macros visible across different teams. So with different policies across different teams I hope they look into allowing restrictions on view of macros for specific brands and groups.

    0

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