Printing Side Conversations
Posted Feb 18, 2020
We need the ability to have side conversations visible when we go to print the entire ticket. Those side conversations are still equally as important as the rest of the conversation thread.
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52
Posted Feb 18, 2020
We need the ability to have side conversations visible when we go to print the entire ticket. Those side conversations are still equally as important as the rest of the conversation thread.
40
52 comments
Amie Brennan (SuccessCX)
hey Mark Pinfold,
Yes, if you look at page 1 of the comments on this post, they've pinned the latest update to the top. Here's what you're looking for in the screenshot below.
Here's the direct link to the EAP for you as well: Sign up here
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Mark Pinfold
Amie Brennan - Any Links to official word?
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Amie Brennan (SuccessCX)
it's a Christmas miracle! There's a new EAP for this feature now.
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Official
Toby Sterrett
Hey all. We have a beta feature to try out for printing individual side conversations.
IMPORTANT: This requires that you're using side conversation in the Context Panel within Agent Workspace at this time.
If you'd like to try this out, please sign up for the EAP here.
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Janna Johns
Can we please get an update? Is this on the 2024 roadmap?
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Jamie Noell
I'm adding what I had posted on another topic which was closed:
We have an audit requirement to print PDFs of some conversations especially with out partners.
Because we cannot print a Side Conv email, our only choice is to +add ticket to create a separate ticket, but then we lose the benefit of connecting this conversation with the parent ticket.
While we could use problem / incident (or an add-on app) to connect them, we just want to use side conversations - it's simple. However, the lack of printing is an obstacle.
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Admin Zendesk
It's incredible that is not possible to print side conversation from a software like Zendesk that cost so much.
I think that this feature can balance our company idea to remain in zendesk or leave that.
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Sydney Neubauer
I made a bigger feedback post for all limitations and included this post in it: Side Conversation Limitations – Zendesk help
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Ulises
Toby Sterrett any update on this?
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Libby Tooke-Mitchell
Is there an update on this? Seems like people have been asking for it for almost 3 years now!
We also need the ability to print a side conversation separately from the ticket and having the option to include it or not when printing the ticket would also be great. Printing to a printer or PDF.
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