Notification Sound for Tickets

It's unbelievable that this isn't yet possible in the api service, isn't it enough to just open an endpoint for true or false for the notification sound? Please speed this up, any other customer service platform has this sound notification system.

Is there a way to change the sound?

Hi ZD Team, we would like this feature of notification sound for agents when New Tickets are received in our ZD platform.

Thank you for mentioning the extension. It works great. 

+1 please add notifications for new tickets, we can just check the inbox every 15 minutes 

Hi!

I get a sound notification only when a new conversation arrives, but any update with a reply on that conversation doesn't give a notification sound. Doesn't matter if a ticket is assigned to me, or when the ticket is not assigned to me, sound notification is highly needed!!

This results in not being able to respond to a ticket in a timely manner, especially since I'm not constantly looking on Zendesk or being close by my laptop, a sound notification is a must so that I can hear it when I'm not looking. Why is this even not implemented in the first place, it's beyond me... I can't waste time going through each active ticket just to see if there's some new reply on it. 

But seeing how OP posted this 4 years ago, and they still gave no update on it, I doubt they ever will. Big disappointment.

In the meantime, I was pointed to this extension that might be a helpful interim solution for some users: 

Notify-me for Zendesk

Hi Ulises, 

I'm not the product manager - I oversee the community - so I can't speak to what has or hasn't been decided regarding this feature. But, it does look like we're overdue for a PM to join the conversation, so I'll get this escalated and see if we can have someone weigh in.